Description du poste
MTN Uganda Limited is seeking a competent individual to lead training and development activities that build employee capability, knowledge and performance, supporting superior customer experiences, operational efficiency and sustainable business growth. Main responsibilities: - Design, deliver and evaluate training programs that build employee skills, knowledge and performance. - Develop evaluation criteria and tools to assess training effectiveness and return on investment. - Develop and implement training strategies and plans that support business objectives. - Drive knowledge capture, retention, sharing and regular validation to enhance employee competence, operational excellence and customer experience. - Lead, coach, mentor and develop the training team while driving performance and accountability. - Maintain training records, track learning outcomes, measure performance against targets, and provide management reports and insights. - Prepare, manage and monitor the departmental training budget, ensuring cost-effective delivery of learning and development programs. - Work with functional and departmental managers to understand staff training needs and keep them informed of training objectives, purposes and achievements. - Regularly assess staff knowledge of MTN products and services and devise strategies to address gaps. - Support customer management activities, including regional customer forums and Customer Service Week. The position is office-based and may require travel between company sites or to offsite venues. A valid driver's licence and ability to drive a manual transmission vehicle are required. MTN Uganda is an equal opportunity employer. Female applicants are strongly encouraged to apply.
Profil recherché
Education: - Minimum bachelor's degree in human resources, social sciences or a related course. - Relevant certification, accreditation or membership with a professional body for Engineers is an added advantage. Work experience: - Three years' experience in a relevant field. - Experience using computers and software programs that facilitate knowledge management and sharing. - Familiarity with web technology and its use as a communication or business tool. - Experience with knowledge management concepts, principles and practices. Skills and competencies: - Results orientation. - Promotes learning and teamwork. - Committed to making a difference. - Credibility and collaborative relationship-building. - Engaged management; developing and empowering others. - Influencing, leadership and sound judgment. - Strategic planning, risk-taking and innovation. - Valid driver's licence and ability to drive a manual transmission vehicle.
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