Job description
Dwelly is a UK-based, AI-enabled lettings and property management platform growing through a roll-up strategy acquiring estate agencies. We are looking for a Telecommunication Engineer to join our growing team and take ownership of the communication infrastructure powering customer and internal interactions across the business. Key Responsibilities: - Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). - Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows. - Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions. - Handle requests from Dwelly employees through the ticketing system regarding any communication channel or telephony issue. - Work closely with the integration team to assess the telecom stack of acquired agencies and support migrations.
Requirements
Core qualifications: - Strong communication skills and fluency in English. - Higher degree education. - Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations. - Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels. - Ability to work with APIs, logs, JSON, webhooks, and provider documentation. - Strong problem-solving skills. Preferred background: - Experience with Twilio, Vonage, Voximplant, or similar providers. - UK number porting experience. - WABA operational knowledge. - Email deliverability / blacklist management expertise. - SQL and spreadsheet analysis skills.