At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – our team members across the country who make up our diverse Zotec family and help make this company a best place to work. We’re seeking a Customer Service Representative to join us. This is a remote position. As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home! What you’ll do: - Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options - Explain billing statements, balances, and payment plans in a clear and compassionate manner - Document interactions accurately in billing and patient management systems - Collaborate with other Zotec Teams to resolve patient concerns - Maintain compliance with HIPAA and company policies at all times - Meet quality, productivity, and customer satisfaction standards
- Experience in a healthcare call center or customer-oriented environment - High school diploma or equivalent - Home internet required with a minimum of 20 mbps download/10 mbps upload speed - Excellent customer service skills required - Ability to understand, analyze and interpret complex documents - Proficient MS Office skills - Must be detail oriented with high degree of accuracy - Excellent written communications and organizational skills - Exceptional verbal communication and interpersonal skills - Flexible mentality; willing and capable of performing varied tasks and adapting to change - Able to work in a team environment - Professionally exercises discretion and independent judgment in day-to-day work