Job description
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. About the Role As a Remote Front Desk Agent at Canary Technologies, you’ll deliver a warm, professional hotel check-in experience over live video. You’ll use hotel PMS systems (e.g., Opera Cloud, SkyTouch) to locate reservations, verify ID, and follow property-specific workflows with accuracy and care. Responsibilities - Check guests in over video. Greet arriving guests, verify ID, confirm stay details, and complete check-in using property-specific workflows. - Navigate hotel PMS systems — including Opera Cloud, SkyTouch, and others — to locate reservations, validate guest identity, collect authorization, issue keys, and execute standard check-in steps. - Represent the hotel brand. Communicate in a polished, warm, hospitality-grade tone. Answer common arrival questions (room access, amenities, basic policies). - Follow structured, property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters. - Escalate the right things to the right place (urgent guest issues, technical or workflow issues). - Spot and flag unusual or sensitive situations — safety concerns, suspected fraud, compliance risks. - Document interactions and exceptions accurately within Canary's systems. - Hold the line on privacy, ID verification, and compliance standards. No shortcuts. - Give structured feedback to Product and Engineering on what is friction, what is unclear, and what would make the next check-in faster or safer.
Requirements
- 1–3+ years in hospitality (front desk, guest services, reservations) or comparable live, customer-facing support. - Hands-on familiarity with hotel PMS platforms; Opera Cloud, Cloudbeds, or SkyTouch experience strongly preferred. - Experience handling guest check-ins and reservation-lookup workflows. - Strong verbal communication — clear, warm, professional, and guest-ready on camera. - Calm, solution-oriented presence in live guest interactions. - High reliability and attendance consistency. - Comfortable working independently in a structured, process-driven environment. - Strong, stable internet connection and a quiet, professional remote workspace.