Job description
Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. PT Live Verify Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat.
Requirements
- Good listening, verbal, and written communication skills in English. - Inbound call/phone experience (high volume highly preferred). - Excellent customer service skills with 1 year of phone customer service experience. - Technically savvy preferred. - Logic, reasoning, time management, and facial recognition skills. - Proficiency, attention to detail, and interpersonal skills. - Ability to multitask and assist multiple customers at one time. - Quiet, private work area. - Operating System: Windows 11. - RAM: 16GB minimum. - Processor: CPU benchmark score of 6,000 minimum. - Storage: SSD with at least 5GB free space. - USB headset (wired) and Webcam.