Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. We are seeking an experienced French-speaking Ops Support Engineer. The Ops Support Engineer is a senior member of the 24/7 operations team. In addition to monitoring and triaging incidents, this role is expected to drive deeper technical investigation, mentor technicians, and contribute to improving operational processes and runbooks. Engineers serve as escalation points within the L1 team and act as a bridge between L1 and L2/L3 support.
- A bachelor’s degree in computer science, programming, or a related field. - 3+ years of hands-on experience in configuring, deploying, and supporting client systems within a highly managed environment. - Proven track record in L1 Support and Customer Care within B2B2C or B2C settings, particularly in the fintech, banking, or telecom sectors. - Proficiency with workstations and rack-mounted server hardware, including BIOS and RAID configurations. - Strong familiarity with operating systems, including Windows and various Linux distributions (e.g., BSD, Red Hat, Fedora, SUSE, CentOS, Ubuntu, and Debian). - Experience with common tools such as Jira, Confluence, Grafana, Zabbix, etc. - Basic scripting knowledge and familiarity with SQL for database queries. - Understanding of network fundamentals and protocols, including TCP/IP, DNS, and VPN configurations. - Fluency in French and English is required.