Description du poste
We are looking for a VP of Customer Success & Account Management who is passionate about tech products & services. You will oversee onboarding and training, support and retention, and collaborate with sales and product teams to drive customer success. Key Responsibilities: - Oversee onboarding of new customers and training of platform end-users. - Manage the knowledge base and ensure accuracy. - Deepen customer retention support and track health metrics (NPS). - Represent the voice of the customer to product, marketing, and sales teams.
Profil recherché
- 9+ years of experience in a similar role, with 3+ years in a SaaS company. - High level of attention to detail and accuracy. - Empathetic with a desire to help customers reach their goals. - Excellent communication and interpersonal skills. - Experience with CRM systems (Hubspot, Salesforce, Zoho) is a plus.