Job description
The IT and Administrative Specialist supports the reliability and day-to-day operation of Striving For All’s technology environment and related administrative activities, with a focus on the organisation’s digital platforms and infrastructure. Core responsibilities: - Monitor internet connectivity, troubleshoot basic network issues and coordinate with internet service providers. - Monitor CCTV and camera systems, ensure secure access and coordinate maintenance or repairs. - Provide first-line support, setup and maintenance for computers, printers, projectors, screens and mobile devices; troubleshoot issues and escalate advanced problems. - Manage user accounts and support IT onboarding and offboarding while enforcing data security and confidentiality procedures. - Maintain technology asset inventories and movement logs, conduct physical checks and plan equipment replacements. - Coordinate with vendors and maintain IT documentation, contracts, invoices, quotations, warranties, subscriptions and procurement records. - Assist with office logistics, supplies, facility maintenance, event organisation, travel arrangements and meeting scheduling. The role uses ITIL-aligned first-line support, ticket tracking, asset management and user-centred service delivery. Tools include ticketing systems, asset inventory logs, digital documentation databases, Google Workspace, Microsoft 365, network diagnostics and CCTV/IP camera monitoring software. Expected deliverables include an up-to-date IT asset inventory, timely resolution of support tickets, maintained vendor and procurement documentation, and secure user access records with prompt onboarding and offboarding configurations. Comment postuler : All applications must be submitted online at: https://strivingforall.org/careers Application deadline: November 11, 2026.
Requirements
Experience: - 1 to 3 years of experience in IT support, help desk, technical support, systems support or a similar role. - Experience in non-profits or office environments is an advantage. Technical skills: - Proficiency in computer hardware and software troubleshooting. - Basic networking knowledge, including Wi-Fi, routers and switches. - User account management and knowledge of cybersecurity best practices. Tools: - Hands-on experience with Microsoft Office or Google Workspace administration. - Familiarity with CCTV/IP camera systems. - Experience using structured inventory tracking tools. Personal qualities: - Strong attention to detail, customer-service orientation and analytical problem-solving skills. - Confidentiality. - Professional-level proficiency in English; knowledge of French is an advantage. Education: Diploma, HND or Bachelor’s degree in Computer Science, IT, Networking or equivalent practical experience.
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