Franchise Ramp is the premier "Facebook-First" Marketing Agency for Franchise Concepts. We are looking for an organized, proactive self-starter with excellent communication skills to join our Franchisee Success Team. As a member of this team, your primary role will involve communicating directly with our customers, focusing on preparing for and conducting Zoom meetings. These meetings will involve reviewing performance, addressing challenges, and strategizing to maximize the value of their Facebook, Instagram, and Google advertising efforts. Responsibilities: - Conduct monthly Zoom meetings with clients to discuss past results, lead conversions, upcoming campaigns, and problem-solving. - Review client CRM data to analyze lead conversion rates and provide insights into their sales process. - Spend an average of 5-6 hours per day in Zoom meetings with another 1-2 hours of emails. - Identify and engage customers in upsell opportunities. - Collaborate with the Account Management team to make campaign adjustments when performance metrics are not being met. - Perform admin tasks such as submitting billing changes to the billing team. - Manage business settings in Facebook Ads Manager and review performance metrics. - Stay current on digital marketing trends and explore new channels and strategies.
- Direct experience as a current or former franchise owner (franchisee). - Minimum of 3 years in a client success/relationship role. - 2 years of experience in Marketing and Facebook Business Management. - Confident in screen sharing/presenting on Zoom calls, addressing and understanding feedback shared by clients, and offering solutions/recommendations. - Experience with G Suite, HubSpot, and AirTable.