Job description
PlanetScale is hiring a full-time Enterprise Support Engineer for remote work across North America, APAC and EMEA. Cameroon is within the advertised EMEA region; hiring arrangements remain subject to employer confirmation. Responsibilities - Resolve enterprise customer support requests and advise on the database platform. - Investigate production incidents, identify root causes and explain solutions. - Escalate customer-specific product gaps with Technical Account Management, Engineering and Sales Engineering. - Join the on-call rotation for urgent issues. Compensation Approximately 70,044,000-116,740,000 FCFA, converted at 583.7 FCFA per USD on 18 October 2026. The source does not specify a pay period. Total compensation includes benefits, equity and variable compensation where applicable. Application Submit a CV and explain your background and interest through the application button.
Requirements
Experience supporting production databases and applications, ideally at scale; PostgreSQL and MySQL internals and performance tuning; working knowledge of Kubernetes. Strong customer communication, empathy, troubleshooting skills, independence and composure during incidents are essential. Preferred: Python, Go, Node or PHP; AWS, GCP or Azure; observability and debugging tools; open-source infrastructure contributions. No specific degree or minimum number of years is stated.