Description du poste
We at MTN Cameroon are a purpose and value-led organization. We are looking for an Engineer - IN and VAS to join our team in Douala. Responsibilities: - Provide 2nd level maintenance support for all CHARGING SYSTEMS & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions. - Implement project related activities as well as other initiatives within the CHARGING SYSTEMS & VAS setup. - Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology. - Execution decisions to maintain service continuity of the CHARGING SYSTEMS & VAS platforms and services. - Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergency situations. - Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS & VAS platforms to deliver new services and improve on existing services. - Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and when required to the Head of Service operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network. - Engage members of other departments in resolution of issues as well as planning of network related projects. - Participate in knowledge transfer sessions across members of the Service Operations team. - Provide input into the training needs for the CHARGING SYSTEMS & VAS team. - Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards. - Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit. - Ability to take and manage decisions effectively during emergency situations in the absence of the CHARGING SYSTEMS & VAS Manager. - To create a high value productivity and availability within MTN Cameroon in support of the VAS and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations.