Description du poste
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with product engineering and growth teams. You Will: - Provide initial and timely responses to all support cases, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases, directing users to previous answers, code examples, documentation, or escalating to technical/business team members. - Identify opportunities for internal tooling to improve support efficiency. - Reproduce issues, create test cases, and improve test coverage (if you have testing experience).
Profil recherché
- Experienced in customer support, with 3+ years providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL), comfortable with complex queries; database administration experience is a plus. - Skilled in Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Excellent communicator, fluent in English.