Job description
The Academic Coach serves as the primary contact for learners from matriculation (orientation) through the completion of their program. The Academic Coach manages a pipeline of learners by coaching, motivating, mentoring, removing barriers, issue ownership through resolution, strategies for completion, and progress. They help learners clarify key decision-points and identify solutions and alternatives which align with the learners’ motivations and goals. The Academic Coach utilizes strong relationship-building and influencing skills resulting in positive learner behaviors and outcomes, contributing to overall learner success and persistence. Key Responsibilities: - Provide personalized interactions to assist learners in successfully navigating the path to achieve their educational goals. - Provide outreach at key milestones and based on identified behaviors throughout learners’ programs to help keep them on track. - Assist learners in developing an academic plan that includes all program requirements and enables the most direct path to completion. - Proactively reach out to learners identified as at-risk (lack of engagement, academic standing, pace of progress, etc.). - Collaborate with faculty, chairs, and other university leaders in handling escalated learner situations and supporting conflict resolution. - Maintain appropriate and accurate documentation of all learner interactions.
Requirements
- Bachelor's degree from an accredited institution required (Master's or Doctoral degree preferred in disciplines such as student development, counseling psychology, social work, or higher education). - Prefer 2 to 4 years of professional experience using advanced coaching, critical thinking, and problem-solving skills. - Experience working with adult learners and/or faculty is preferred. - Proficiency in the Microsoft Office Suite (Word, Excel, Outlook). - Ability to work flexible hours/schedule, potentially exceeding 40 hours per week during peak periods. - Ability to travel 0-10% of the time.