Agent & Distribution Admin Manager
Job description
Our mission is to make Africa the first cashless continent. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. How you'll help us achieve it: Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent & Distribution Administrative Manager. Reporting to the Country Launcher, the role holder will ideally be an excellent multitasker committed to overseeing a growing administrative officer team within our agent management and distribution team. In this role, you'll: - Support the agent and user operations team from the head office. - Ensure agent teams are recruited and managed in accordance with internal policy and procedures. - Help develop and ensure procedures are followed for addressing agent issues as agents are tracked, reported, and addressed. - Manage the requesting, dispatching, and tracking of agent-related supplies. - Managing a team of administrative officers involved in agent operations activities. - Oversee agent management, administration, and reporting. - Create and roll out systems to ensure relevant contracts are up to date across systems. - Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal. - Be the general custodian of all regional data and required reporting. - Provide accurate data analysis and performance forecasting. - Champion for performance improvement within the agent team. - Manage all contracts and payroll associated with interim firm staff. - Work with ops admin officers to support agents nationwide. - Manage or support recruitment, onboarding, and offboarding as needed in the agent ops department. - Create and roll out systems between admins and regional managers to dispatch all required supplies, merchandising material, and any other required supplies, tracking dispatched and available supplies and their use. - Provide financial support in monitoring and closure of agent/customer cases. - Provide basic training on agent-admin-related issues to field teams. - Manage and train entry-level admins within agent management. Help coordinate and manage all agent communication and training as may be required. - Manage, track, and report on all potential risks and suspicious activities for agents.
Requirements
- Proficiency in French and English. - At least 3 years of experience in a comparable role (HR, Admin, Finance). - At least 1 year of experience managing a team. - Excellent computer skills and intermediate data analysis skills (great at spreadsheets). - HR, Admin, Business, or Finance degree or equivalent.