One Firefly is looking for a part-time, remote Live Chat Specialist. This is a work-from-home position with a schedule of Monday through Friday, 7 PM to 11 PM Eastern Time, with availability for holidays as needed. You’ll need reliable internet and a computer that supports a smooth live chat workflow. What You’ll Do: - Respond to live chat inquiries on client websites in a timely, professional, and positive manner. - Support website visitors by answering questions, gathering information, and helping connect them with the right next step. - Manage multiple incoming chat conversations while staying calm, accurate, and organized. - Interact with clients as needed to support follow-up and issue resolution. - Complete administrative tasks such as new client setup, reporting, and client follow-up. - Identify recurring questions, process gaps, or service opportunities based on daily chat activity.
- Strong written communication skills, including excellent grammar, punctuation, and attention to detail. - Ability to type at least 60 words per minute (typing test provided). - Customer service experience and a calm, helpful approach to problem solving. - Ability to multitask, prioritize, and manage deadlines in a remote work environment. - Integrity, follow-through, and a team-first mindset. - Preferred: Experience using live chat software. - Preferred: Experience in technology, consumer electronics, home automation, marketing, business administration, or communications.