Description du poste
Bullhorn is a cloud computing company that provides customer relationship management (CRM), applicant tracking system (ATS), and operations software for the staffing industry. As a Customer Solution Advisor, your purpose is to act as a crucial link between our On-Demand Customer Success team and customers facing critical challenges. You will restore stability and drive meaningful outcomes by leading focused, short-term engagements. Leveraging your technical expertise and problem-solving skills, you will diagnose and resolve high-impact issues, rebuild customer confidence, and ensure they are left in a successful state. A typical day will include: - Own and Lead Customer Engagements: Take full ownership of high-impact, time-bound engagements aimed at stabilizing customer accounts and resolving critical issues. - Customer Advocacy and Relationship Management: Serve as the direct liaison for customers, building rapport and trust. - Cross-Functional Collaboration: Work closely with a variety of internal teams, including Support, Product, Sales, and Tech Services. - Problem-Solving and Root Cause Analysis: Mitigate first-tier customer escalations by diving deep into the issues. - Drive Measurable Outcomes: Provide regular updates on customer progress, gather details, and track deliverables.
Profil recherché
- 2-3 years of professional experience in a customer-facing technical role such as customer success, technical support, or consulting. - Demonstrated experience in problem-solving and driving results quickly using a proactive, hands-on approach. - Proven ability to manage multiple priorities and work independently in a fast-paced environment. - Prior experience working cross-functionally and influencing internal teams without direct authority. - Bonus: Working knowledge of Bullhorn Middle Office, Time and Expense, Automation, Analytics, or Amplify platforms.