Hi there! We’re WebFX, a full-funnel revenue marketing agency based in the US. We’re looking for a Social Media Monitoring Specialist to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide. What You'll Do: - Provide excellent customer care services for each business that we work with and cultivate a unique connection with their audiences through computer and mobile phone customer service. - Monitor activity on a high volume of client social profiles 2-3x daily. - Utilize native social network monitoring dashboards and inboxes (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) as well as any third-party tools to monitor activity. - Utilize standard operating procedures, template responses and own judgment/critical thinking to resolve or escalate online questions or concerns. - Utilize available data and research to answer audience comments and direct messages. - Collaborate with account managers to address unique inquiries and situations if/when needed. - Understand and adopt brand voice to engage with audience and promote brand personality. What We Offer: - Long-term stability and career growth. - Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more! - Company profit-sharing, performance bonuses, and health insurance. - World-class industry training and ongoing learning bonuses.
- Fluent in English (written and verbal). Resume must be in English to be considered. - At least 1 year of experience in phone or online customer service. - Customer service experience & proven interest in long-term customer service field/career. - Solid understanding of the internet and social media. - Strong writing/grammatical skills as well as ability to present information and ideas logically and clearly. - High-speed internet and smartphone with WiFi capabilities. - A Bachelor’s degree is preferred but not required.