Description du poste
Quark is looking for an AI Professional Services Engineer I to deliver reliable customer implementations that connect systems, content workflows and users to measurable customer value. Quark helps enterprise teams manage complex content workflows. You build working customer solutions, not isolated features that never reach a user. You will turn customer needs into reliable implementations on the Quark platform: configurations, REST API integrations, webhooks, SSO/SAML connections, XML/XSLT transforms, migrations and workflow automations. The work is technical, customer-facing and outcome-based: a solution must work in real conditions, be tested against acceptance criteria and be clear enough for others to support. AI is part of how the work gets done: you use tools such as Claude Code or Cursor and build practical AI agents or skill files that reduce repeat work. What you will be doing - Translate customer requirements into technical implementation plans, acceptance criteria and delivery tasks. - Configure Quark workflows, structured content models, rules, integrations and external data-source connections. - Build and test REST API, webhook, SSO/SAML, XML/XSLT, migration and scripting-based automation deliverables. - Diagnose implementation defects by analyzing logs, payloads, authentication flows, transforms and configuration dependencies. - Create concise runbooks, handover materials and walkthroughs that help customers operate the delivered solution. What you will NOT be doing - Building unrelated core product features with no direct customer implementation goal. - Working from vague tickets without clarifying requirements, constraints and acceptance criteria. - Applying temporary workarounds without root-cause analysis, validation and reusable documentation. - Handing off generic training decks that leave customers dependent on undocumented tribal knowledge. Candidate requirements - At least 3 years of hands-on software engineering, systems integration, implementation or technical consulting experience. - Experience building or troubleshooting REST API and webhook integrations. - Working knowledge of authentication concepts such as SSO or SAML. - Practical proficiency with XML and XSLT, or an equivalent structured-data transformation technology. - Proficiency in at least one scripting or programming language used for migration, automation or workflow implementation. - Regular practical use of AI developer tools such as Claude Code or Cursor, and experience building at least one useful AI agent, skill file or equivalent automation artifact. - Fluent written and spoken English for customer discovery, requirements clarification and technical handover. - Availability for at least 4 hours per day overlapping customer business hours in Europe and the US. Working conditions - Fully remote, worldwide, full-time (40 hours/week), semi-flexible schedule, long-term role. - Compensation: USD 15,000 per year (about USD 7 per hour). Recruited through Crossover; you work as an independent contractor with weekly payments.
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