Job description
Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. Overall Purpose of Role: The Senior IT Officer is primarily responsible for providing IT and application support to all INSO offices and for implementing projects centred around organisational IT standardisation and compliance. A position requirement is to travel to INSO country missions for project-based periods, to implement projects and provide hands-on support at the relevant locations. Main Duties and Responsibilities: - Provide on-demand support for hardware, software and installation issues via TeamViewer and Microsoft Teams to all staff, in coordination with country office IT teams. - Travel between various INSO Francophone country offices and Satellite offices to review IT policy compliance and assist country office teams through project-based activities. - Act as a IT Support focal point between the HQ IT team and INSO country offices. - Provide ad-hoc training and guidance to country office teams on INSO IT technologies and policies (French and English). - Reviewing Country Office Information Technology infrastructure and equipment and completing projects to upgrade, replace or configure these to INSO standards. - Assist Country Office teams with managing INSO SharePoint sites, including permission structure guidance and usage training. - Provide in-person or remote 'IT onboarding' sessions for new hire staff. - Install and configure new and used computers to INSO IT standards, including operating systems and applications. - Assist in developing tutorials for INSO IT tools, applications, and services. - Assist in developing guidelines for Cybersecurity and IT awareness.
Requirements
- 2-4 years of professional experience supporting IT services. - Experience within the Humanitarian (INGO) context, including frequent travel and working in potentially high-risk countries. - Extensive experience with Windows operating systems and other Microsoft technologies, such as Entra ID, Microsoft 365, Office 365 applications, Exchange Online, and SharePoint Online. - Knowledge of modern Cybersecurity awareness and practices - Familiarity and experience with Microsoft Intune device deployment and Intune Device management. - Knowledge of network concepts and Wi-Fi connectivity troubleshooting. - Professional working proficiency in written and spoken French and English. - Eligibility and ability to travel frequently across INSO’s countries of operation. - Degree in Information Technology or a related field, or equivalent practical experience. - Demonstrated experience working effectively in a fully remote team with predominantly remote customers.