Job description
Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. As a Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry. This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization. Key Responsibilities: - Provide prompt, professional support to Etix patrons by phone and email. - Assist customers with ticket purchases, order issues, and general event-related inquiries. - Accurately document and resolve customer issues in a timely manner. - Manage a high volume of phone and computer-based work in a remote environment. - Maintain a quiet, professional workspace and reliable internet connection while working remotely.
Requirements
- Minimum 6 months of call center experience required. - High school diploma or equivalent required. - Strong written and verbal communication skills. - Ability to build positive working relationships with teammates. - Strong computer skills and the ability to learn new systems quickly. - Ability to adapt, prioritize, and work effectively in a fast-paced environment. - Availability to work at least 20 hours per week. - Flexibility to work weekends and occasional holidays.